Introducing Req Chat: Faster Answers, Fewer Delays

We’re excited to introduce Req Chat—a faster, simpler way for service, parts, and shop teams to communicate directly inside a service req.

No more tracking down messages, switching between screens, or wondering who has the latest answer. Req Chat keeps the conversation connected to the work, right where it belongs.

With Req Chat, your team can:

• Message directly from the service req
• See new-chat notifications and unread indicators
• Keep conversations organized by RO number
• Request needed information without losing the workflow
• Bring in another advisor, counterman, manager, foreman, or admin when extra help is needed
• Review the full conversation history alongside the req

The new floating chat dock makes it easy to stay on top of active conversations from anywhere in KarLink. When a new chat comes in, you’ll see a clear notification—then jump straight into the right req with one click.

Req Chat is built to support the way dealerships actually work: fast-moving, collaborative, and focused on getting vehicles through the shop. Whether parts needs clarification, an advisor is covering a teammate, or a manager needs to step in, the right people can now join the conversation without slowing down the job.

Less back-and-forth. Better visibility. Faster decisions.

Req Chat is here to help your team keep every req moving.